TeamViewer and Zoho Assist are remote desktop software that can help you save time and money while increasing the efficiency and productivity of your staff. Which remote desktop software is best for you?
What is TeamViewer?
TeamViewer is an exhausting remote desktop solution which includes remote access, management, and support for most desktop and mobile platforms. The software allows users to remotely access computers or mobile devices regardless of their location. TeamViewer is cross-platform and uses built-in security and great performance to support remote devices.
What is Zoho Assist?
Zoho Assist is cloud-based remote access and support software that uses web-based, on-demand remote support sessions to support customers. Users can securely and reliably configure unattended remote access to manage a wide variety of devices.
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TeamViewer vs. Zoho Assist: Feature Comparison
| Function | TeamViewer | Zoho Assist |
|---|---|---|
| Remote wipe | Yes | New |
| Multiple monitor support | Yes | Yes |
| Device management of endpoint workers | Yes | New |
| Device Enrollment | Yes | Yes |
| Device remote control | Yes | Yes |
Head-to-head comparison: TeamViewer vs. Zoho Assist
Unattended access
An important feature of remote desktop software is the ability to access unattended devices. You do not need to be physically present or send someone to grant you access. Both TeamViewer and Zoho Assist share this feature.
TeamViewer’s secure unattended access allows users to assign permissions to devices to prevent unauthorized access. It allows administrators to silently enable permanent access to as many unattended devices as they want on their networks without human intervention on the outside. For organizations that work in different time zones, TeamViewer ensures that external resources are available to reduce time wasted in transferring and exchanging files. Users can manage up to 500 devices.
Zoho Assist provides unattended remote access by installing a lightweight agent on remote devices to provide access to these devices. This bulk deployment process saves time by making it easy for clients to configure unattended access for many remote devices. With Wake on LAN from Zoho Assist, users can remotely turn on computers with one click, whether they are sleeping, in hibernation or turned off.
Share screen
TeamViewer allows users to remotely show media on their devices to others without ever sending files. These include videos, image files, presentations, and documents. In addition, TeamViewer allows users to share iPhone and iPad screens in real-time with other mobile and desktop devices, eliminating the hassle for users to search for complex workarounds. However, the quality of these external interactions can be greatly affected by the internet bandwidth at both ends.
Zoho Assist’s Remote Conferencing feature allows users to share screens through online meetings with their participants. Users can schedule meetings and set reminders to ensure time is used efficiently. Meeting presenters can reverse their shared screens with a participant to transfer the presenter role to them. Zoho Assist also provides users with virtual whiteboards that allow them to create artwork on the remote screen.
Zoho Assist has a built-in chat window to ensure that users stay connected without resorting to external messaging. Screen sharing is currently only available for Windows and macOS and only for the Professional and Enterprise packages of Zoho Remote Support.
Customization and branding
TeamViewer empowers its users to highlight the IT services they offer to their customers and take credit for these customized user experiences. The branding options available to users include adding their company logo, colors and personalized text.
TeamViewer customers or employees can also immediately start chats and fill out a customer satisfaction form at the end of a session. They can access noticeable TeamViewer modules like QuickSupport and QuickJoin without installing TeamViewer.
Zoho Assist provides an intuitive and clean user interface to make it easy to set up and manage user accounts. This supports effortless rebranding as one can go beyond the basic branding options to customize portal URLs to access Zoho Assist. Custom email templates can help users keep up with brand language in communications. Zoho Assist has a customer plugin that allows customers to join sessions from their desktop, but it is only available for Windows.
Choosing between TeamViewer and Zoho Assist
The effectiveness of implementing each tool depends on your use case. Zoho Assist has proven to be the most popular among SMBs, while TeamViewer has a more balanced preference not only among SMBs, but also among large enterprises.
TeamViewer has a wide range of usage scenarios and is ideal for professionals who provide remote support, IT management, augmented reality support, web conferencing, web monitoring and digitized work processes. Zoho Assist is more focused on remote IT support as it has a strong presence in outsourced IT and MSP support and customer help desks.
